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1. What are your operating hours?

Starting January 9, the Churro Shack will now only be open on weekends.

Starting January 11, 2020, the Ridge will be closed every Monday and Tuesday.

Starting January 13, the Tube Park will have two time slots available, Wednesday to Friday - 10:30 a.m. to 12:30 p.m. and 12:45 to 2:45 p.m. Saturdays will have four time slots - 10:30 a.m. to 12:30 p.m., 12:45 to 2:45 p.m., 3 to 5 p.m. and 5:30 to 7:30 p.m. Sunday will have three time slots available - 10:30 a.m. to 12:30 p.m., 12:45 to 2:45 p.m., and 3 to 5 p.m.

Night skiing/tubing returns Saturday, January 16. Tickets must be purchased in advance of your visit. Night time lift passes are for 5 p.m. to 8 p.m. Tube Park Passes for Saturday night are for 5:30 to 7:30 p.m.
Get your Night Lift Ticket here. Get your Tube Park Passes here.

2. Will face masks/coverings be needed?

Yes. Face masks/coverings are mandatory both inside the chalet and throughout the ski area.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

3. If I have a season pass, do I have to call and book a spot at the hill in advance?

No. If you have a season pass, you’re free to show up and ski during operating hours. However, if you are looking to visit the Tube Park, you must purchase your passes online, in advance, here.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

4. How will I get my lift/Tube Park ticket?

Lift tickets and Tube Park tickets will be available online only. The Tube Park will be capped at 50 users per each two-hour session. There will be a limited number of lift tickets sold each day as well. You MUST purchase your tickets before your trip to the Ridge.

Click here to buy your pass online now.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

5. Will I still be able to rent equipment?

Yes! Our rental shop will be open. However, it is important to note, we will no longer have goggles or helmets available to borrow. You will have to bring your own helmet for skiing, snowboarding, and use at the Tube Park. The rental equipment will be sanitized by staff between each use.

NEW - You will have to book your rental equipment online at least eight hours in advance of your visit. Secure your rentals online here.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

6. What will be going on with the cafeteria/lounge area?

There will be no indoor dining at this time. The kitchen will be open for takeout only, and the queue to order will be restricted to six people at a time. You can now order your food in advance through our online store.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

7. What does the ski season at Kinosoo Ridge look like this year, keeping in mind the ongoing global pandemic?

Things will be a little different. We will all have to work together to follow the Public Health Orders from the Chief Medical Officer of Health including social distancing. We’re asking that you plan your trip to the hill by purchasing lift tickets online and reserving your lesson times in advance. The Tube Park will have a capacity of 50 tubers per two-hour session to allow for the sanitizing of the tubes. It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.

We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

8. What can I expect in the department of cleanliness of the chalet?

We will have cleaners constantly cleaning high-touch surfaces in the chalet. All rental equipment will be sanitized. Hand sanitizer will be provided for our guests. Washroom capacity will be limited to two in the men’s room and three in the women’s room to help maintain distance. Porta potties will also be set up outside, and we are currently looking into some outside, heated washroom facilities. 

The entire chalet will be completely sanitized every 24 hours.

All staff will be wearing face masks and other protective equipment when required.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

9. Will there be lessons this year?

Absolutely! But, as you can imagine, this will also be a very different experience. All lessons must be booked by calling 780-594-5564 or via email, as there will only be one person at the registration desk inside the chalet. Group lessons will be restricted to family units this year. Lessons will be done one-on-one with a qualified instructor. Participants in lessons will be required to fill out a COVID-19 questionnaire. You will also have to wear a face covering. No contact between the instructor and participant will be encouraged, but cannot be guaranteed. Parents/guardians will assist their child to fit ski equipment, as well as assist the child during the lesson if it is safe to do so.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

10. How will I maintain the required two-metres (six feet) of social distance on the chair lift/magic carpet?

If you are skiing alone, you will ride alone. If you rode with a cohort to the hill, you can ride the chairlift together. If you are with your family, you will be able to share. There will be marks indicating spacing between you and the passengers in front of you and behind you. Safe to say, if you can touch them with your ski pole and arm extended, you’re too close. All visitors will be encouraged to wear a face covering – whether that be a ski mask, scarf, or however else you want to keep your face warm.

We’ve always had a spacing requirement for our magic carpet lifts, so we’ll ask you to continue to follow those spacing recommendations, unless you’re a parent assisting their child.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

11. Can I still get my skis or board adjusted/sharpened/waxed?

Yes, you can. You must sanitize your equipment before handing it over to our techs. They will not be handling helmets or boots.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

12. What do you consider a face mask/covering?

Almost anything that covers your mouth and nose, including scarves, balaclavas, neck warmers, buffs, etc.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

13. How are we social distancing on chairlifts?

If you feel more comfortable riding as a single, you will be welcome to use one chair per person. If you ride to the hill together, you can ride the chairlift together. Cohort members and families can also ride together.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

14. Will there be lockers available?

No. There will be no locker/cubby access this year.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.