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1. What does the ski season at Kinosoo Ridge look like this year, keeping in mind the ongoing global pandemic?

Things will be a little different. We will all have to work together to follow the Public Health Orders from the Chief Medical Officer of Health including social distancing. We’re asking that you plan your trip to the hill by purchasing lift tickets and reserving your lesson times in advance. The Tube Park will have a capacity of 50 tubers per two-hour session to allow for the sanitizing of the tubes.

We are coming up with a drive-in dining experience so you can enjoy our delicious menu items with an in-car picnic.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

2. What can I expect in the department of cleanliness of the chalet?

We will have cleaners constantly cleaning high-touch surfaces in the chalet. All rental equipment will be sanitized. Hand sanitizer will be provided for our guests. Washroom capacity will be limited to two in the men’s room and three in the women’s room to help maintain distance. Porta potties will also be set up outside, and we are currently looking into some outside, heated washroom facilities. 

The entire chalet will be completely sanitized every 24 hours.

All staff will be wearing face masks and other protective equipment when required.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

3. How will I get my lift/Tube Park ticket?

We will be encouraging visitors to order their tickets online, in advance of their arrival to the ski hill. As mentioned above the Tube Park will be capped at 50 users per each two-hour session. Only six people will be able to be in the sales office at a time. Space heaters will be set up outside, under the deck for those waiting to purchase a lift ticket in person. If you order your tickets online, you’ll be able to avoid lineups at the chalet and get on the hill that much faster.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

4. How will I maintain the required two-metres (six feet) of social distance on the chair lift/magic carpet?

If you are skiing alone, you will ride alone. If you rode with a cohort to the hill, you can ride the chairlift together. If you are with your family, you will be able to share. There will be marks indicating spacing between you and the passengers in front of you and behind you. Safe to say, if you can touch them with your ski pole and arm extended, you’re too close. All visitors will be encouraged to wear a face covering – whether that be a ski mask, scarf, or however else you want to keep your face warm.

We’ve always had a spacing requirement for our magic carpet lifts, so we’ll ask you to continue to follow those spacing recommendations, unless you’re a parent assisting their child.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

5. What will be going on with the cafeteria/lounge area?

We are working on a drive-in dining experience. More details will be coming soon. There will also be 11 tables set up in the main area, where groups of four (non-related) or groups of six (families) can enjoy their meals. The lounge area will have three tables with a similar set up. There will be no couches or comfy chairs this year.

If dining inside, your food will be delivered to your table. There will be no cashiers or pass through and grab service this year.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

6. Will there be lessons this year?

Absolutely! But, as you can imagine, this will also be a very different experience. All lessons must be booked online, as there will only be one person at the registration desk inside the chalet. Group lessons will be restricted to family units this year. Lessons will be done one-on-one with a qualified instructor. Participants in lessons will be required to fill out a COVID-19 questionnaire. You will also have to wear a face covering. No contact between the instructor and participant will be encouraged, but cannot be guaranteed. Parents/guardians will assist their child to fit ski equipment, as well as assist the child during the lesson if it is safe to do so.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

7. Will I still be able to rent equipment?

Yes! Our rental shop will be open. However, it is important to note, we will no longer have goggles or helmets available to borrow. You will have to bring your own helmet for skiing, snowboarding, and use at the Tube Park. The rental equipment will be sanitized by staff between each use.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.

8. Can I still get my skis or board adjusted/sharpened/waxed?

Yes, you can. You must sanitize your equipment before handing it over to our techs. They will not be handling helmets or boots.

It’s important to note these regulations can, and will, change. We will update our website and Facebook page with any changes made.
We’re asking our visitors to become our partners in safety. The health and safety of our staff and our guests is our utmost priority.
As always, it is up to you to follow Public Health Orders. Let’s work together to make sure everyone has a happy, fun, and safe ski season.